Privacy Policy
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website.
Information We Collect
We may collect personal information you voluntarily provide to us, such as your name, email address, and message when you contact us through our forms.
We may also collect limited technical data, such as IP address, browser type, and pages visited, for basic analytics and website performance purposes.
How We Use Your Information
We use your information to:
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Respond to inquiries and communicate with you
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Provide our services and improve our website
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Analyze website usage and performance
We do not sell, rent, or trade your personal data.
Cookies
Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings at any time.
Third-Party Services
We may use trusted third-party services (such as analytics or hosting providers) that process data on our behalf and comply with applicable data protection regulations.
Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
Your Rights
You have the right to request access to, correction, or deletion of your personal data. To make a request, please contact us.
Contact
If you have any questions about this privacy policy or how your data is handled, please contact us at:
hello@digital-butler.agency
Refund Policy
We are committed to providing high-quality digital media and virtual assistant services. Due to the custom, time-intensive nature of our work, our refund policy is structured around the progress and delivery of services.
Services Covered
This policy applies to the following services:
- Video Production and Editing
- Virtual Assistance (VA)
- Social Media Management (SMM)
General Refund Principles
- Deposits/Retainers: All initial deposits or retainers paid to secure our services and book time on our calendar are non-refundable.
- Work Commenced: Once work has begun on a project (e.g., initial consultation held, footage ingested, social media audit completed, tasks assigned to a VA), no refunds will be issued, except as specifically outlined below.
- Client Responsibility: Refunds will not be issued for delays caused by a lack of client communication, failure to provide necessary assets or information, or circumstances outside our reasonable control.
- Satisfaction Guarantee & Revisions: We aim for your satisfaction. If you are unhappy with the service provided, we will make reasonable revisions or adjustments in line with the original project scope of work.
Specific Service Refund Conditions1. Video Production and Editing Services
- Before Work Begins: A full refund, minus the non-refundable deposit/retainer and any transaction fees, may be requested within 48 hours of purchase, provided no editing or pre-production work has commenced.
- After Work Begins: Once editing begins, no refunds will be issued. We will, however, offer a specified number of correction rounds or re-edits as detailed in your service agreement to address quality concerns.
- Technical Issues: If the final deliverable has clear technical errors caused by our company that cannot be corrected, a partial refund or credit for future services may be considered. Refunds are not given for personal preference regarding editing style, shot composition, or minor creative disagreements not covered in the original scope.
2. Virtual Assistance (VA) and Social Media Management (SMM) Services
For monthly packages, a refund minus an administrative fee may be requested within 24 hours of the first payment if no work has started. No refunds are available for services already rendered or time blocked. Refunds are not issued based on performance metrics. Any digital products provided are non-refundable once accessed.
How to Request a Refund
To request a refund, email hello@digital-butler.agency with your information, service details, order number, and a detailed reason with supporting evidence. We will review and respond within 5 business days.
Legal Compliance
This policy aims to comply with consumer protection guidelines. We may revise this policy at any time.